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Abuse Policy
ABUSE POLICY
Responsible Hosting.
Clear Abuse Handling.
SoranoHost Shop is committed to maintaining a responsible hosting environment. This policy explains how abuse reports are received, reviewed, and handled across our VPS hosting services.
01
Policy Overview
SoranoHost Shop takes reports involving misuse, security incidents, unauthorized activity, and violations of our Acceptable Use Policy seriously. Reports are reviewed based on the available information, the nature of the activity, and applicable service terms or laws.
02
How to Report Abuse
Abuse reports should contain enough information for us to identify and investigate the reported activity.
Server Information
Include the relevant IP address, hostname, or service details.
Date & Time
Provide relevant dates, times, and timezone information.
Evidence
Include URLs, logs, screenshots, or other useful evidence.
Incident Details
Clearly describe the activity and why it should be reviewed.
Please provide accurate and relevant information so that reports
can be reviewed efficiently.
03
Abuse Review Process
Each report is assessed according to the information available at the time of review. Depending on the circumstances, additional information may be requested.
STEP 01
Report Received
The submitted report is received and reviewed for relevant details.
STEP 02
Information Review
Available technical and service information may be examined.
STEP 03
Assessment
The reported activity is assessed against applicable policies and service requirements.
STEP 04
Appropriate Action
Action may be taken when a policy, security, or legal issue is identified.
04
Possible Actions
Depending on the severity and circumstances of an incident, SoranoHost Shop may take appropriate measures to protect our infrastructure, customers, and third parties.
Request Information
Additional details may be requested from the relevant customer
when reasonably necessary.
Restrict Activity
Specific services or network activity may be restricted when necessary.
Suspend Service
Serious security, abuse, or policy issues may result in suspension.
Terminate Service
Severe or repeated violations may result in service termination.
Security & Emergency Situations
Immediate action may be taken when necessary to protect our infrastructure, customers, third parties, or network security.
05
Customer Responsibility
VPS customers are responsible for the activity performed through their services and for maintaining reasonable security controls.
- Keep VPS credentials private and secure.
- Keep operating systems and applications updated.
- Monitor applications, users, processes, and network activity.
- Respond promptly to legitimate security or abuse concerns.
- Use VPS resources in accordance with our Acceptable Use Policy and Terms.
ABUSE & SECURITY SUPPORT
Contact Support
Need to Report a VPS Abuse Issue?
Contact our support team with the relevant incident details and available evidence for review.