SoranoHost Shop Terms of Service

These terms explain the conditions for using SoranoHost Shop VPS hosting services, including orders, payments, acceptable use, account responsibilities, and service management.

Please read these terms carefully

By placing an order or using a SoranoHost Shop service, you acknowledge that you have read and agreed to these Terms of Service and the related policies available on this website.

Service Description

SoranoHost Shop provides VPS hosting services with allocated virtual server resources and supported operating system options. Service specifications, pricing, availability, and included resources are displayed on the relevant product page.

VPS services are intended for lawful hosting, development, application, and other legitimate technical purposes.

Account Responsibilities

Customers are responsible for providing accurate information during checkout and keeping their account information up to date.

Keep login credentials confidential.
Use accurate billing and contact information.
Protect access to your VPS and account.
Notify support if unauthorized access is suspected.

Orders and Payments

Orders are processed after successful payment authorization. Customers must use a valid payment method authorized for their own use.

Prices, billing periods, available payment methods, and applicable product conditions are shown during checkout or on the relevant service page.

SoranoHost Shop may request additional information when reasonably necessary to verify an order or prevent unauthorized transactions.

Acceptable Use

Services must only be used for lawful activities and in compliance with applicable laws, regulations, and third-party rights.

Prohibited activities include:

Fraud, scams, or unauthorized financial activity.
Phishing, credential theft, or impersonation.
Malware, ransomware, or malicious code distribution.
Unauthorized access to systems or networks.
Activities designed to disrupt or damage infrastructure.
Content or activities that violate applicable law.
Abuse of networks, services, or third-party resources.

Customers are responsible for all content, applications, and activity operated through their VPS.

Server Security

VPS customers are responsible for securing and maintaining their server environment. This includes operating system updates, account credentials, firewall configuration, software updates, and application security.

SoranoHost Shop may provide general setup guidance, but customers remain responsible for their own server configuration and hosted applications.

Suspension and Termination

SoranoHost Shop may restrict, suspend, or terminate a service when necessary to address violations of these terms, security risks, abuse, unlawful activity, non-payment, or risks to the infrastructure or other users.

Where reasonably possible, we may provide notice before taking action. Immediate action may be taken when required to protect systems, users, payment processes, or third parties.

Refunds and Cancellations

Refund eligibility is governed by the SoranoHost Shop Refund Policy. Customers should review the applicable refund conditions before purchasing a VPS service.

Refund requests may be reviewed based on the service, billing period, usage, order history, and applicable policy conditions.

Service Availability and Liability

SoranoHost Shop aims to provide reliable VPS services, but uninterrupted availability cannot be guaranteed in every situation. Maintenance, network events, third-party dependencies, security incidents, or circumstances beyond reasonable control may affect service availability.

Customers are responsible for maintaining appropriate backups of important data and configurations.

Changes to These Terms

SoranoHost Shop may update these Terms of Service when necessary to reflect changes to services, policies, legal requirements, or operational practices.

Updated terms will be published on this page. Continued use of the services after an update means the revised terms apply to future use of the services.

Contact and Support

If you have questions about these Terms of Service, your VPS, billing, or an order, please contact SoranoHost Shop through the official support channel.

Contact Support