Delivery Policy

DELIVERY POLICY

Fast & Clear VPS
Delivery Process

SoranoHost Shop provides VPS hosting through digital delivery. After a successful payment and order verification, your VPS access details and essential setup information are delivered electronically.

Digital Service Delivery
Fast VPS Deployment
Email Access Details

Digital VPS Delivery

SoranoHost Shop does not ship physical products. VPS hosting is delivered electronically, allowing customers to access their server remotely after deployment.

01
DELIVERY METHOD

How Your VPS Is Delivered

VPS services are delivered digitally. Once an eligible order has been successfully processed and the VPS has been deployed, the required access information is sent electronically.

VPS Deployment Your selected VPS plan is prepared and configured according to the purchased service.
Email Delivery Access information and essential service details are sent to the email address associated with the order.
Setup Guide Basic connection and setup instructions may be provided to help you get started.
02
ORDER PROCESSING

What Happens After Payment?

01

Payment Received

The order is recorded after the selected payment provider confirms the transaction.

02

Order Review

Orders may be reviewed for payment status, service availability, and transaction security.

03

VPS Deployment

Once approved, the VPS is provisioned according to the selected plan and available infrastructure.

04

Credentials Delivered

VPS access details and relevant service information are delivered electronically.

03
DELIVERY CONTENT

What Information Will You Receive?

Depending on the selected VPS plan and operating system, your delivery information may include:

Server IP Address
Login Username
Initial Access Credentials
Operating System
VPS Plan Information
Basic VPS Guide
04
EMAIL DELIVERY

Check Your Order Email

VPS access details are normally sent to the email address provided during checkout. Please check your inbox after the order has been processed.

Can't find the email? Check your Spam, Junk, Promotions, or Updates folders and confirm that the email address entered during checkout is correct.
05
DELIVERY DELAYS

When Delivery May Take Longer

Most orders are processed after successful payment confirmation. However, delivery may take longer in certain situations, including:

  • Payment verification or transaction review
  • Temporary VPS capacity limitations
  • Infrastructure or network maintenance
  • Incorrect or incomplete customer information
  • Additional order verification requirements
  • Unexpected technical or third-party infrastructure issues

If your VPS has not been delivered within the expected processing period, please contact support so we can review the order status.

06
ORDER VERIFICATION

Payment & Security Review

For security and transaction protection, SoranoHost Shop may perform reasonable verification before provisioning certain orders.

Payment Status Confirmation that the transaction has been successfully authorized or completed.
Order Information Review of information necessary to process and deliver the requested service.
Transaction Security Reasonable checks may be performed to help prevent unauthorized transactions.
07
CUSTOMER RESPONSIBILITIES

After Receiving Your VPS

Once your VPS credentials are received, customers are responsible for securing and managing their server environment.

  • Change initial credentials when appropriate
  • Keep login information confidential
  • Use appropriate server security practices
  • Maintain backups of important data
  • Keep software and applications updated
  • Follow our Terms of Service and Acceptable Use Policy
DELIVERY SUPPORT

Need Help With Your VPS Order?

If you have completed payment but have not received your VPS information, contact our support team with your order details. We will review the delivery status and assist you accordingly.

Contact Support