Information We Collect

We may collect information required to provide VPS hosting, process orders, communicate with customers, and maintain account security.

• Contact and account information
• Order and service information
• Payment and transaction details
• Technical and website usage information
• Information provided when contacting support

How We Use Information

Information may be used to deliver and manage VPS services, process orders, provide customer support, improve our website, maintain security, and detect potentially unauthorized or fraudulent activity.

Payments & Transactions

Payments may be processed through third-party payment providers. SoranoHost Shop does not need to store complete payment card details when those details are handled directly by the applicable payment provider.

Transaction information may be retained when necessary for order management, accounting, fraud prevention, dispute handling, or legal and regulatory requirements.

Information Sharing

We do not sell customer information. Information may be shared with trusted service providers when reasonably necessary to operate our website, provide hosting services, process payments, deliver communications, maintain security, or comply with applicable legal requirements.

Data Security

We use reasonable administrative and technical measures designed to protect information against unauthorized access, misuse, alteration, disclosure, or loss.

No online service can guarantee absolute security. Customers should also use strong passwords, protect their account credentials, and maintain appropriate backups.

Data Retention

Information is retained only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, prevent abuse, meet security requirements, or comply with applicable laws and regulations.

Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding access, correction, deletion, restriction, or other processing of your personal information.

Requests may be reviewed according to applicable legal requirements and reasonable identity verification procedures.

Cookies

SoranoHost Shop may use cookies and similar technologies to maintain website functionality, remember preferences, understand website usage, and improve the customer experience.

You can manage available cookie settings through your browser or applicable website controls.

Policy Updates

We may update this Privacy Policy when our services, practices, or legal requirements change. Updated information will be published on this page.